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© 2019 by Aubrey & Oliver. 

SHIPPING POLICY

There is a flat shipping rate of $5 in the contiguous 48 states (Orders of $100+ ship free!) International shipping is not available at this time. 

Packages shipped via USPS with delivery confirmation to the address provided during checkout. A separate email with tracking will be provided once the item ships. Aubrey & Oliver is not responsible for lost or stolen packages once they are in the hands of the carrier. 

If you have any questions concerning the shipment of your order, please feel free to email aubreyandoliver@gmail.com.

SHIPPING TIME

Unless otherwise stated, items will ship within 2-3 business days. Orders placed on weekends or holidays will be processed the next business day. 

RETURN & EXCHANGE POLICY

Exchange, store credit or refund options are available if you are unsatisfied with your item(s). Buyer is responsible for return shipping costs. 

All items must be returned in their original condition to be eligible. Notification of your intent to return an item(s) must be made within 5 days of receipt and all items must be returned and received within 20 days from original receipt. 

If you receive a damaged or defective item, notification must be sent within 3 days of receipt. A shipping credit will be issued to all damaged/defective items returned.

Email aubreyandoliver@gmail.com or use the Contact page to start the return process. Please be sure to include your order number, name, and contact information as well as which item(s) are to be returned and the reason for your return.  An email will be sent with information to process the return. Once the returned item(s) are received, they will be processed within 3-5 business days. Refunds are issued through the original form of payment and store credit is issued though an emailed electronic gift card. Refunds and exchanges are for the amount of your original purchase price minus shipping charges. The buyer is responsible for any shipping charges associated with the delivery and return of any item(s). ALL SALES ARE FINAL ON SALE & CLEARANCE ITEMS.

 

Please mail returns to:

Aubrey and Oliver, LLC

701 Lyndell Pl.

Panama City Beach, FL 32407